0161 3940562

Privacy Policy

Last updated: 09/10/2025

Welcome to the Privacy & Cookie Policy of XUM Enterprise Ltd (“we”, “us”, “our”). This Policy explains how we collect, use, and protect your personal data when you visit https://www.xumenterprise.com (the “Website”), contact us, or purchase our products and services. We comply with the UK Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), and the Privacy and Electronic Communications Regulations (PECR).

1. About Us
XUM Enterprise Ltd
Registered Company Number: 08085302
Unit 5a, Orion Trading Estate, Tenax Road, Trafford Park, Manchester, M17 1JT, United Kingdom
Telephone: +44 161 394 0100
Email: support@xumenterprise.com
Website: https://www.xumenterprise.com
Data Protection Contact: privacy@xumenterprise.com

2. What Personal Data We Collect
We may collect and process the following categories of personal data:

  • Identity data: name, company name, and contact person details.
  • Contact data: billing address, shipping address, email, and phone number.
  • Transaction data: order details, payment confirmations, invoices, and delivery records.
  • Technical data: IP address, browser type, device identifiers, and cookies.
  • Usage data: how you interact with our Website and services.
  • Marketing preferences: your subscription or opt-in choices.

3. How We Use Your Personal Data
We use your personal data for the following purposes:

  • To process and deliver your orders and manage payments.
  • To provide customer support and respond to your enquiries.
  • To improve our Website, products, and services.
  • To comply with legal obligations (such as tax and accounting requirements).
  • To send you service updates or marketing communications (only if you have opted in).

4. Lawful Basis for Processing
We process your data under one or more of the following legal bases:

  • Contract: where processing is necessary to fulfil an order or contract with you.
  • Legal obligation: to comply with laws and regulations.
  • Consent: where you have opted in to receive marketing.
  • Legitimate interests: for business operations, such as fraud prevention or Website improvement.

5. Data Retention
We retain your data only as long as necessary for the purpose collected, including legal, tax, or reporting requirements. When data is no longer needed, it is securely deleted or anonymised.

6. Data Sharing & Transfers
We do not sell your data. We may share data with trusted third parties such as payment processors, delivery couriers, IT support, and analytics providers. All partners are contractually obliged to comply with GDPR. If data is transferred outside the UK or EU, we ensure adequate safeguards such as Standard Contractual Clauses are in place.

7. Your Rights (EU/UK Residents)
You have the right to:

  • Access your personal data (Subject Access Request).
  • Rectify inaccuracies.
  • Request erasure (“right to be forgotten”).
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time for marketing communications.

To exercise your rights, contact us at privacy@xumenterprise.com.

8. Marketing Communications
We only send marketing emails if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us directly.

9. Cookies & Tracking Technologies
This Website uses cookies and similar technologies to provide a better browsing experience, analyse traffic, and personalise content. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Strictly necessary cookies: required for Website functionality (e.g. checkout, login).
  • Performance cookies: help us analyse usage and improve performance.
  • Functional cookies: remember your preferences and settings.
  • Targeting/advertising cookies: deliver personalised ads or track campaign performance.

Managing Cookies:
When you first visit our Website, you can manage consent through the cookie banner. You can also adjust settings in your browser to block or delete cookies. Disabling certain cookies may affect site functionality.

10. Data Security
We implement appropriate technical and organisational measures to protect data against unauthorised access, loss, alteration, or disclosure. This includes encrypted data transmission (SSL/TLS), secure storage, access controls, and staff training.

11. Children’s Privacy
We do not knowingly collect data from individuals under 16 years old. If you believe a minor has provided us data, please contact us to delete it.

12. External Links
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy
We may update this Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

14. Contact Us
For any privacy-related enquiries, please contact:
XUM Enterprise Ltd
Unit 5a, Orion Trading Estate, Tenax Road, Trafford Park, Manchester, M17 1JT, United Kingdom
Email: privacy@xumenterprise.com
Phone: +44 161 394 0100

If you are dissatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk or your local EU data protection authority.

This Privacy & Cookie Policy is provided for general informational purposes and should be reviewed by legal counsel to ensure compliance with applicable law.